FAQ
Answering All The Questions!
Learn about everything you’ve ever wanted to know about The Lodge at Banner Elk—dining, accommodations, fine details, and more—below!
What are the check-in and check-out times at The Lodge at Banner Elk?
Our standard check-in time is 4:00 p.m., and check-out time is 11:00 a.m. We
understand travel plans can vary, so early check-in and late check-out may be available
by request for a small additional fee. These options are based on availability, so please
contact the Front Desk in advance and we’ll do our best to accommodate your
schedule.
Does The Lodge at Banner Elk guarantee the best rate for direct bookings?
The Lodge at Banner Elk works hard to offer you our most competitive rates when
booking through our website or calling us directly. If you see a lower publicly-available
rate under the same room type, date, and terms (cancellation, extras, etc.), please send
us a screenshot and we’ll be happy to review it and—whenever possible—match or
beat it.
Is The Lodge at Banner Elk pet-friendly?
Yes! The Lodge at Banner Elk is a pet-friendly hotel. We know pets are part of the
family, and we’re happy to welcome them! A non-refundable pet fee of $60 per night
applies to ensure the room is deep-cleaned for our next guest. We kindly ask that pets
are not left unattended in guest rooms and remain on a leash while on property.
What outdoor activities are near The Lodge at Banner Elk (hiking, fly fishing, waterfalls)?
The High Country is an outdoor lover’s paradise! Guests can enjoy hiking scenic trails,
chasing waterfalls, or fly fishing everything from a tiny creek or large river to two
world-famous tailwater rivers just across the Tennessee line. In every season,
adventure awaits — skiing, snowboarding, snow tubing, ice skating, ziplining, ropes
courses, white-water rafting, river tubing, and so much more — all within a short drive of
The Lodge at Banner Elk.
Is your hotel family friendly? What type of room options do you have for me and my kids?
Absolutely! The Lodge at Banner Elk is very family friendly, and we love welcoming
guests of all ages. Right now, we offer Standard Rooms with either one king bed or two
double beds, along with a spacious two-room suite — perfect for families who’d like a
little extra space. We also have plenty of adjoining rooms available to comfortably
accommodate larger families. Looking ahead, we’re excited to announce that 40 newly-
renovated guest rooms will open in early 2026, featuring bunk rooms for kiddos and two
queen beds instead of doubles — ideal for family getaways! During your stay, visit the
Front Desk for our game library, and let our team share great local recommendations
and directions for kid-friendly activities, attractions, and dining in the High Country.
Is your hotel good for couples or a romantic getaway?
The Lodge at Banner Elk is the perfect mountain escape for couples looking to relax,
reconnect, and explore the beauty of the High Country. Our comfortable king bedrooms
offer a cozy retreat after a day of adventure or sightseeing, and several include beautiful
mountain views. Couples love our peaceful setting, just minutes from local wineries,
scenic overlooks, charming restaurants, and hiking trails — ideal for sharing a glass of
wine at sunset or enjoying a quiet picnic by a waterfall.
What is Banner Elk’s most popular area attraction?
While there’s plenty to explore in the High Country, Grandfather Mountain is widely
regarded as Banner Elk’s most iconic attraction. From the famous Mile High Swinging
Bridge to breathtaking trails and scenic overlooks, it’s a must-see for anyone visiting the
area. Other nearby favorites include the Wilderness Run Alpine Coaster, Sugar
Mountain Ski Resort & Golf, Beech Mountain Ski Resort, Hawksnest Snow Tubing &
Zipline, Grandfather Winery, Banner Elk Winery, and so much more — all just minutes
from our door. The Lodge at Banner Elk puts you right in the heart of it all.
How close is The Lodge at Banner Elk to the Blue Ridge Parkway?
The closest entrance to the Blue Ridge Parkway is only about 12 miles away, and just
one mile past that you’ll find the Linn Cove Viaduct — arguably one of the most
beautiful and photographed sections of the entire Parkway. This makes The Lodge at
Banner Elk the perfect base for exploring one of America’s most scenic drives.
What is the elevation of Banner Elk?
Banner Elk sits at an elevation of 3,701 feet, nestled right in the heart of the North Carolina High Country. Surrounding peaks rise dramatically above town, offering some of the most breathtaking mountain views in the region. Just minutes away, Sugar Mountain reaches approximately 5,000 feet, and Beech Mountain — the highest incorporated town east of the Rockies — soars to 5,506 feet. Nearby, Grandfather Mountain climbs to around 5,946 feet at its highest peak, and offers stunning overlooks that are easily accessible from its famous Mile High Swinging Bridge. From every direction, you’ll experience panoramic mountain scenery that changes beautifully with each season — making The Lodge at Banner Elk the perfect place to relax, explore, and take in the views.
Do you offer group or wedding room blocks?
Yes! We’re happy to offer group and wedding room blocks for your special event.
Whether it’s a wedding, reunion, or retreat, we’ll help keep your guests together with discounted rates and reserved room blocks tailored to your dates. We’re also conveniently located near some of the area’s most popular wedding venues, including Overlook Barn, The Barn at Cornerstone, White Crow, Appalachian View, and the Valle Crucis Apple Barn. Our central location, ample parking.
¿Cuáles son los horarios de entrada y salida en The Lodge at Banner Elk?
Nuestro horario estándar de entrada es a las 16:00 h y el de salida a las 11:00 h.
Entendemos que los planes de viaje pueden variar, por lo que podemos ofrecerle
entrada anticipada y salida tardía si lo solicita por un pequeño cargo adicional. Estas
opciones están sujetas a disponibilidad, así que por favor, contacte con recepción con
antelación y haremos todo lo posible por adaptarnos a su horario.
¿The Lodge at Banner Elk garantiza la mejor tarifa para reservas directas?
The Lodge at Banner Elk trabaja para ofrecerle nuestras tarifas más competitivas al
reservar a través de nuestro sitio web o llamándonos directamente. Si encuentra una
tarifa pública más baja con el mismo tipo de habitación, fecha y condiciones
(cancelación, extras, etc.), por favor envíenos una captura de pantalla y con gusto la
revisaremos y, siempre que sea posible, la igualaremos o la mejoraremos.
¿Qué actividades hay para hacer cerca de The Lodge at Banner Elk?
¡El High Country es un paraíso para los amantes del aire libre! Los huéspedes pueden
disfrutar de caminatas por senderos escénicos, visitar cascadas o practicar pesca con
mosca en todo tipo de aguas: desde un pequeño arroyo o un río grande hasta dos ríos
tailwater de fama mundial justo al otro lado de la frontera con Tennessee. En cualquier
época del año, la aventura le espera: esquí, snowboard, tubing en la nieve, patinaje
sobre hielo, tirolesa, circuitos de cuerdas, rafting en aguas bravas, tubing en el río y
mucho más, todo a poca distancia en coche de The Lodge at Banner Elk.
Quais são os horários de check-in e check-out no The Lodge at Banner Elk?
Nosso horário padrão de check-in é às 16h e o de check-out é às 11h. Entendemos que
os planos de viagem podem variar, por isso podemos oferecer check-in antecipado e
check-out tardio mediante solicitação, por uma pequena taxa adicional. Essas opções
estão sujeitas à disponibilidade, então, por favor, entre em contato com a recepção com
antecedência e faremos o possível para acomodar o seu horário.
O The Lodge at Banner Elk garante a melhor tarifa para reservas diretas?
O The Lodge at Banner Elk se empenha para oferecer as tarifas mais competitivas ao
reservar pelo nosso site ou ao ligar diretamente para nós. Se você encontrar uma tarifa
pública mais baixa com o mesmo tipo de quarto, data e condições (cancelamento,
extras etc.), por favor nos envie uma captura de tela e teremos prazer em analisar e,
sempre que possível, igualar ou superar a oferta.
Quais atividades há para fazer perto do The Lodge at Banner Elk?
O High Country é um paraíso para quem ama atividades ao ar livre! Os hóspedes
podem fazer trilhas em caminhos cênicos, visitar cachoeiras ou praticar pesca com
mosca em tudo, desde um riacho pequeno ou um rio maior até dois rios de “tailwater”
mundialmente famosos logo após a divisa com o Tennessee. Em qualquer estação do
ano, a aventura espera: esqui, snowboard, tubing na neve, patinação no gelo, tirolesa,
percursos de cordas, rafting em corredeiras, boia-cross/tubing no rio e muito mais —
tudo a uma curta distância de carro do The Lodge at Banner Elk.
What are the parking options?
We offer on-site parking at no additional cost.
What is your cancellation policy?
You may cancel up to 72 hours prior to arrival. Otherwise, cancellations will be nonrefundable.
What time is check-in and check-out?
Check-in is at 4:00pm and check-out is at 11:00am.
Do you allow pets?
Yes! We warmly welcome pets for a $125 fee per stay with a max weight of 60 pounds.
Does your hotel allow smoking?
No, the The Lodge at Banner Elk is a non-smoking hotel.